The 10-Minute Automation Audit: Find the Work You Shouldn’t Be Doing

Jan 27

Alexander Heyman

1) The Real Cost Is Hidden in Hand-Offs

Manual work rarely looks like “busywork” on a calendar. It looks like forwarding emails, copying fields, checking statuses, chasing approvals, and reconciling mismatched systems. Those hand-offs are the work, and they compound as your stack grows. The audit starts by treating every hand-off as a candidate workflow.

2) Track Inputs, Not Tasks

Most teams inventory tasks. Better teams inventory inputs. Where does work arrive, email, forms, tickets, payments, CRM updates, API events. If you can name the trigger, you can automate the start of the process and reduce latency instantly.

3) Define Outputs Where Work Actually Happens

Automation fails when it produces outputs nobody sees. The best workflows route outputs into the systems teams already live in, CRM records, docs, sheets, chat channels, databases. Define what “done” looks like in the system of record, and route summaries to the collaboration channel.

4) Add Guardrails Early

If the workflow touches money, customers, or compliance, it needs approvals, exception handling, and audit logs. Build two lanes, the happy path that runs automatically, and the exceptions lane that escalates uncertainty. Monitoring and alerts are how you prevent silent failures.

5) Start With One Workflow That Repeats Daily

Pick a workflow with volume and messy inputs, sales inbox triage, invoice intake, support routing, daily reconciliation. Ship it end to end, then iterate. The compounding effect comes from reliability.

Automation Year in Review: The Shift to "Vibe Ops"

2025 has been a strong and eventful year for the practical application of LLMs. While model capabilities grew, the most interesting developments weren’t just about raw intelligence, but how we harness it to do actual work.

Dec 23

Alexander Heyman