Stop Hiring for Busywork: Automate the Coordinator Role
1) Coordination Is the Hidden Headcount Multiplier
As stacks grow, people become glue. That glue is expensive and fragile.
2) Coordinators Mostly Route, Summarize, and Chase
Those actions map cleanly to workflows with triggers, extraction, routing, and notifications.
3) Replace Hand-Offs With Systems
Sales inbox to CRM updates, support triage to tasks, finance reconciliation alerts. These workflows remove entire categories of repetitive work.
4) Build the Exceptions Lane
Human time should be reserved for judgment calls. Everything else should run automatically and log its actions.
5) The Goal Is Compounding Throughput
Automation isn’t a time-saver, it’s a speed moat.
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